QMATIC SOLUTIONS
Qmatic solutions are the customer journey management platform trusted by leading brands to improve operations, increase profit, and enhance customer and employee experiences.
Many organizations, especially government agencies, face challenges like long waiting times, inefficient operation, budgetary constraint, and increasing service demands. Investing in a smart customer journey management solution is the way public sector agencies can tackle these challenges, while also leading the organization towards digitalization.
Why Qmatic?
Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, Qmatic manages over 2 billion customer journeys every year, on more than 65,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Helping their clients create a world where everyone can access the services they need.
Some of the devices used by our Qmatic system setups
Qmatic self-service kiosks – issue tickets and ensure everyone knows when, how and what they are supposed to be doing from the moment they walk into the premises. Staff stay well-informed and visitors in control, so that the organization coordinates and plans resources more efficiently.
Intro-17 kiosk
Intro-17 kiosks have a 17-inch touchscreen
Intro-8 kiosk
Intro-8 self-service kiosk with an 8-inch touchscreen offer many mounting options for seamless integration into all types of environments and can easily be mounted on walls, on a stand-alone pedestal or placed on a countertop.
Intro-5 kiosks
Intro-5 kiosk is the simplest kiosk. It has five large illuminated tactile buttons and offers a controlled set of service options and information that are easy to swap.
It is designed for high-traffic environments and can be placed on countertops, mounted on walls or on floor stand.
Qmatic LED display Notes
Qmatic LED display-series Notes – for clear direction for your customers to ensure that they are moving in the right direction with clear information throughout the environment. They are easy to mount, have customizeable colors to highlight messages across a single/multiple connected displays. The high contrast display is clear even at extreme angles and distance.
LCD displays
LCD displays enable all Qmatic digital signage functionality to be used directly via the screen’s built-in player technology.
Virtual tickets on phones
Virtual queueing with Mobile Tickets lets customers wait remotely while monitoring their progress in real-time on their phone. It will send notifications when they’re next in line and reduce perceived waiting time. To get a Mobile Ticket, customers can use the self-check in link in their appointment SMS notification, or check in by scanning a QR code placed at the entrance, or via a self-service kiosk.
Customer feedback
Customer Feedback powered by Qmatic gathers insights into customers’ needs, strengthen customer relationships,. It boosts customer satisfaction at every touchpoint. On Qmatic Expressia customer feedback terminals, customers push smiley buttons to rate the service provided. The Organizations may also send online surveys to customers via SMS/email or Qmatic Mobile Ticket after their visit.
Mobile surveys for feedback
Expressia Feedback devices
For more on these and more Qmatic products, please get in touch. Our contact details are available HERE: